Terms of Service

1. Introduction

Welcome to Genix Lab ("we," "us," "our"). These Terms of Service ("Terms") govern your access to and use of our website [yourstorename.com] (the "Website") and the purchase of any products ("Products") from our online store. By accessing the Website or purchasing Products, you agree to comply with and be bound by these Terms.

If you do not agree with these Terms, please do not use our Website or purchase any Products.

 

2. Eligibility

By using the Website or purchasing Products, you represent that:

• You are at least 18 years old
• You are legally able to enter into a binding contract.
• You are not purchasing Products for resale unless you have entered into a written reseller agreement with us.

 

3. Account Registration

To make purchases or access certain features of the Website, you may need to create an account. By creating an account, you agree to:

• Provide accurate and complete information.
• Keep your account login credentials secure.
• Notify us immediately of any unauthorized use of your account. We are not responsible for any loss or damage arising from your failure to protect your account.

 

4. Product Information

We strive to ensure that all information, descriptions, and prices of Products are accurate and up-to-date. However, we do not warrant that the Product descriptions are error-free or completely accurate. In case of any discrepancies, please contact our customer service team for assistance.

 

5. Health Disclaimer

The information provided on the Website and the Products sold are for informational purposes only. We do not provide medical advice, diagnosis, or treatment. The Products are not intended to diagnose, treat, cure, or prevent any disease. You should consult your healthcare provider before using any dietary supplements, especially if you have a medical condition, are pregnant, nursing, or taking any medications.

By purchasing Products from our Website, you agree that you are using the Products at your own risk.

 

6. Orders and Payment

• Order Acceptance: We reserve the right to refuse or cancel any order at our sole discretion. In the event of cancellation, we will notify you and refund any payment received.
• Pricing and Payment: All prices are listed in £ and are subject to change without notice. We accept payment through all major credit and debit cards. By placing an order, you authorize us to charge your payment method for the total amount of your order.

 

• Taxes: You are responsible for any applicable taxes related to your purchase.

 

 

7. Shipping and Delivery

• Shipping: We will make reasonable efforts to deliver your order within the estimated delivery time; however, we are not responsible for delays caused by third-party carriers.
• International Shipping: If you are ordering from outside of UK, you are responsible for complying with local laws and regulations, including customs duties and taxes.
• Risk of Loss: Risk of loss and title for Products passes to you upon delivery to the carrier.

 

8. Returns and Refunds

• Return Policy: If you are not satisfied with your purchase, you may return the Products within 14 days of delivery, provided the Products are unopened, unused, and in their original condition. Please contact our customer service team to initiate a return.
• Refunds: Once we receive and inspect the returned Products, we will issue a refund to your original payment method, excluding shipping and handling fees. We reserve the right to reject returns that do not comply with our return policy.
• Exchanges: We do not offer exchanges unless the Product received is defective or incorrect.

 

9. Intellectual Property

All content on the Website, including text, images, logos, graphics, and software, is the property of Genix Lab or its licensors and is protected by intellectual property laws. You may not use, copy, reproduce, distribute, or display any content from the Website without our express written consent.

 

10. Prohibited Conduct

You agree not to:

• Use the Website for any unlawful purpose.
• Interfere with the security or proper functioning of the Website.
• Use automated systems (e.g., bots or crawlers) to access the Website.
• Attempt to gain unauthorized access to any part of the Website or its related systems.

 

11. Limitation of Liability

To the fullest extent permitted by law, Genix Lab shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising out of your use of the Website or purchase of Products, even if we have been advised of the possibility of such damages.

 

12. Indemnification

You agree to indemnify, defend, and hold harmless Genix Lab  and its affiliates, officers, employees, and agents from and against any and all claims, liabilities, damages, losses, and expenses arising from your use of the Website, violation of these Terms, or infringement of any intellectual property rights.

 

13. Privacy Policy

Your use of the Website and purchase of Products is subject to our [Privacy Policy], which governs how we collect, use, and protect your personal information.

 

14. Changes to the Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on the Website. Your continued use of the Website or purchase of Products after such changes constitutes your acceptance of the revised Terms.

 

15. Governing Law

These Terms are governed by and construed in accordance with the laws of the UK,  without regard to its conflict of law principles. Any disputes arising under these Terms shall be resolved exclusively in the courts located in [Jurisdiction].

 

16. Contact Information

If you have any questions or concerns about these Terms, please contact us at:

• Email: contact@genixlab.co.uk