Privacy Policy

At Genix Lab (referred to as "we", "us", or "our"), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share your information when you visit or make a purchase from our website, www,genixlab.co.uk (referred to as the "Site"). By using our Site, you agree to the practices described in this policy.

 

1. Information We Collect

We collect different types of information when you interact with our Site, including:

1. a) Personal Information

When you place an order, register for an account, subscribe to our newsletter, or contact us, we collect personal information you provide, which may include:

• Name
• Shipping and billing address
• Email address
• Phone number
• Payment information (such as credit card details)
• Any other personal information you voluntarily provide
•  

1. b) Non-Personal Information

We automatically collect certain non-personal information through your use of our Site, which may include:

• IP address
• Browser type and version
• Device information (e.g., operating system)
• Referral website
• Pages visited on our Site
• Time spent on our Site
• Cookies and similar tracking technologies

 

2. How We Use Your Information

We use the information we collect for the following purposes:

• Order Processing: To process and fulfil your orders, including shipping products and processing payments.
• Communication: To communicate with you regarding your orders, respond to inquiries, and send important updates.
• Marketing: With your consent, to send you promotional emails and special offers. You may opt out at any time by following the unsubscribe link in these communications.
• Site Improvement: To analyse and improve our Site, customer experience, and services.
• Fraud Prevention: To detect and prevent fraud or unauthorized transactions.

 

3. Sharing Your Information

We may share your personal information in the following ways:

1. a) Service Providers

We use trusted third-party service providers to assist with payment processing, shipping, marketing, and website hosting. These providers have access to your personal information only to perform specific services on our behalf.

1. b) Legal Obligations

We may disclose your information if required by law, such as in response to a subpoena, court order, or other legal requests, or to protect our legal rights.

1. c) Business Transfers

In the event of a merger, acquisition, or sale of our business, your personal information may be transferred to the new owner.

 

4. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, track your use of the Site, and tailor advertising to your preferences. You can choose to disable cookies in your browser settings, but this may affect certain functionalities of our Site.

 

5. Data Retention

We will retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

 

6. Your Rights

You have the following rights regarding your personal information:

• Access: You can request access to the personal information we hold about you.
• Correction: You may request corrections to any inaccurate information.
• Deletion: You can request that we delete your personal information, subject to certain legal requirements.
• Opt-Out: You can opt out of marketing communications at any time by clicking the unsubscribe link in our emails.

To exercise any of these rights, please contact us at contact@genixlab.co.uk

 

7. Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

 

8. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices of these websites, and we encourage you to review their privacy policies before providing any personal information.

 

9. Children's Privacy

Our Site is not intended for children under the age of 18, and we do not knowingly collect personal information from children. If we discover that we have collected personal information from a child under 18, we will take steps to delete such information promptly.

 

10. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

 

11. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal information, please contact us at:

Genix lab
Email: contact@genixlab.co.uk